PACIFIC SECURITY GROUP SCORES 95.19% FOR CUSTOMER SATISFACTION

The judging process for the 2024 Australian Achiever Awards for Australia's Security Industry - Electronic Services category was completed on 17th May.
 

Pacific Security Group scored a highly recommended 95.19%.
 

Now in its twenty-seventh year, the Australian Achiever Awards are an independent, unbiased award
system based on assessment ratings from a business's own customers. The awards provide an
indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy
of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service,
Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and
Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of
these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer
service. A complete list of all businesses that have achieved award status over the last few years can
be viewed at www.achiever.com.au.

Some of the comments Australian Achiever received from Pacific Security Group clients are:

• The team at Pacific Security Group are professional and honest. Their communication has been
  excellent. And I appreciate that they are also supportive and accommodating to my needs.
• I have been very happy with them. They are very good to deal with, and the staff are pleasant
  and prompt. The quote was good, their explanations were thorough, and they backed up
  everything as they said they would. It was a top-notch service, with an easy installation.
• Pacific Security Group did the job; they came out, and they met my needs. Any questions were
  addressed immediately. And the overall job exceeded my expectations.
• We needed six systems for monitoring new homes. And they were prompt to provide all the
  information for the quote. Their communication was second to none. They are way better than
  the previous company that we dealt with.

For further information, contact Steven Jaenke at steven@digimark.com.au