About Us

Michelle Pascoe is the Founder and CEO of Optimum Operating Procedures and Services, better known as OOPS. She is passionate about the "customer experience" and the "potential in multi generational teams" in the hospitality industry. Hospitality venues that thrive are the ones that create unforgettable customer experiences that turn their guests into advocates and keep them coming back time and time again. My suite of training and leadership programs has been developed over the past three decades, igniting the potential in your team, so that every interaction with your guests is a memorable moment - a VIP Experience.