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Announcement posted by First Focus 07 Jan 2021

First Focus Announces Ordyss Acquisition

7 January 2020

Sydney, NSW – National managed service provider First Focus today announces it has acquired Queensland-based ICT solutions specialist Ordyss. Effective from 1 January 2021, the purchase gives First Focus increased expertise in custom service desk solutions, strategic consulting, and recruitment services.

This is the second commercial acquisition undertaken by privately-owned First Focus in the 2020-21 financial year, following the purchase of Mitel Platinum and Telstra Partner, Flexnet.

First Focus CEO Ross Sardi explained that Ordyss would act as the group’s Government and Enterprise specialists, expanding the MSP's overall capacity to 220 IT professionals.

"Bringing the Ordyss team and services into the First Focus family lets us offer more customised support solutions and a deeper level of consulting, especially in the government and not-for-profit sectors," said Sardi.

"It also allows us to expand Ordyss' reach to become a truly national organisation, with a presence across every Australian state and New Zealand."

Sardi went on to say that personal values were crucial in the acquisition decision, stating that Ordyss is "closely aligned" with First Focus' goal to help others better use technology.

Ordyss founder Keith Lavelle said that the purchase would give Ordyss the backing it needed to grow, with access to a larger team's skillsets and services.

"After 15 years working tirelessly to build the Ordyss brand of service our clients have come to know and trust, it is with a profound sense of pride that I see Ordyss join with First Focus and continue to offer our clients the same unrivalled commitment to superior service and solutions," said Lavelle.

Lavelle explained he would continue working as the Head of Enterprise Accounts, while director Scott Jackson would transition to General Manager. The rest of the Ordyss management and technical teams would remain unchanged.

"We will continue to partner closely with our clients and partners to drive the best possible outcomes in 2021 and beyond," Lavelle stated.

Sardi added that both teams are working to “combine the best parts of First Focus with the best parts of Ordyss" behind the scenes.  

"For example, we will shortly be commencing work extending Ordyss' ISO 9001 and ISO 27001 certifications to First Focus, while expanding our investment in automation and business intelligence into Ordyss, providing a tangible benefit to all existing clients."

"We remain committed to helping people use technology to make a difference, and look forward to this acquisition bolstering our capability."


About First Focus

Established in 2003, First Focus is a privately-owned company and Australia's #1 Rated Managed Service Provider*. With a combined team of over 150 people across Australia, New Zealand and the Philippines, our expertise covers the full range of services across IT support, security, cloud, connectivity, communications and more. Our customer promise is that we have the best people, provide expert advice, deliver a fast response, and work towards zero risk, both technically and commercially. 



About Ordyss

Founded in 2005, Ordyss is a 100% Australian-owned and operated ICT delivery business built on a foundation of trust and transparency. With certified ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) services that can be accessed in isolation or as part of an integrated suite of services, Ordyss offers a highly flexible and personalised approach to meet today's businesses' changing needs.