Hospitality is About to Change with Sadie - an AI-Powered Agent to Pick Up the Phone and Directly Add Bookings to Your Diary

Now Book It is thrilled to introduce its innovative AI-powered agent, SadieTM, a best-in-class solution designed to streamline and vastly improve the way restaurants handle calls. Put simply, SadieTM takes every call on behalf of restaurants and answers the needs of their customers around the clock. It is the perfect complement to hospitality businesses at a time when they are facing staff shortages, rising food costs and inflating overhead costs.

Unlike other automated phone agents that rely on makeshift partnerships with booking platforms, SadieTM is proprietary and fully developed in-house. That's why it can integrate seamlessly with the Now Book It reservation system for a truly reliable all-in-one solution. With this, Now Book It AI transforms the way global hospitality venues manage bookings, enquiries and more.

43% of all restaurant calls go unanswered today
According to insights from POS provider Hunger Rush, almost half of potential bookings, enquiries and customer interactions are lost due to unanswered calls. More than 40% of reservations are made during service when restaurant staff are typically caught up with serving customers, and 32% of customers say they will not wait on hold if they can't get immediate assistance.

On average, restaurants experience:

• 150 missed calls per month
• 90 missed reservations with an average cover value of $80
• $7,200 in revenue lost per month due to missed reservations

That all changes with Now Book It AI. 

Watch video here (https://youtu.be/gUlXREpBLB8)

Now Book It AI set to change the status quo for restaurant calls
Now Book It's always-on AI assistant, SadieTM, is built to operate with the skills and empathy of an experienced staff member, offering an intuitive interaction that reflects the highest standards of hospitality.

Effortless management
Restaurants never miss calls with SadieTM. The AI agent can handle menu enquiries, reservation requests, modifications, or cancellations with precision. Seamlessly integrated with the Now Book It reservation system, it ensures that every booking is managed efficiently. What's more, SadieTM can handle calls 24/7, up to 20 concurrent calls at a time, increasing the capacity for restaurants to run smoother. This is especially crucial during hospitality's busiest seasons such as Valentine's Day, Mother's Day, Father's Day and the Christmas till New Year rush.

Increased profitability
Restaurants that deploy SadieTM can maximise covers with always-on phone reservations. They can also use it to provide up-to-the-minute information on table availability, allowing diners to plan their visits with ease. Whether it's dietary restrictions, ingredient details, or special recommendations, the AI agent is equipped to answer a wide range of menu-related questions. Ensuring that guests receive accurate and helpful information increases the likelihood of reservations, filling empty tables for venues.

Enhanced guest experience
Embodying the tone and attentiveness of a hospitality professional, SadieTM not only delivers personalised experience for callers but allows restaurant staff members to focus on providing an excellent dining experience for customers in-person. With reduced wait times and dedicated attention for every guest, venues see improved customer service.

"We built this solution for a need to support restaurants - which is the direction for everything we do. Now Book It AI represents a leap forward for hospo and restaurant management, offering operational efficiency and exceptional guest experience with every phone call. We're excited to bring this AI-powered agent to hospitality venues and take answering the phone off their plates so they can focus on what matters most. " — Craig Joel, Now Book It CEO

Now Book It AI's phone assistant SadieTM is now available to complement every restaurant's team and takes less than 24 hours to set up. Restaurants can book a demo and learn more at nowbookit.com/ai

About Now Book It
Born in Perth, globally recognised. Now Book It is the leading hospitality reservation platform that helps venues manage online bookings, table management, events, experiences, gift cards and more. Now Book It is driven by a mission to make the restaurant business a sustainable one, continuously doing so by keeping customer data with venues and costs affordable.

Working with over 11,000+ restaurants across Australia and New Zealand and now expanded globally, Now Book It is built for people in hospitality by people in hospitality. The team with over 20 years of hospitality experience understands the needs of restaurant owners and works with them to build targeted solutions and features. Now Book It AI is the innovative AI hospitality solutions arm of Now Book It.