TOPdesk Receives Honourable Mention In 2022 Gartner Magic Quadrant for IT Service Management Report

TOPdesk, the world-leading provider of IT service management solutions to organisations of all sizes, from large to small, is an "honourable mention" recipient in the latest Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2022 report. 

A second-time recipient of the recognition, TOPdesk focuses exclusively on its ITSM tool, also called TOPdesk. Its solution aims to drive ease of use and quick implementation, while offering support for other non-IT workflows.

Magic Quadrant research identifies and analyses the most relevant providers and their products in a given product or service market.

There are hundreds of ITSM vendors in the market. While the Gartner research identifies ten vendors that meet Gartner's stringent inclusion criteria, a vendor's exclusion does not mean that it is not the best provider for a given client. TOPdesk was among the top in Gartner's market momentum index and could be appropriate for clients, contingent on requirements. Gartner regularly advises clients to also consider ITSM vendors not found in the Magic Quadrant. 

TOPdesk is one of a select group of only eight noteworthy vendors that sit just outside the Magic Quadrant, having met most but not all the inclusion criteria. TOPdesk's customers are primarily located in Europe. According to the Gartner Annual report, "TOPdesk did not meet the global revenue spread requirement to satisfy Gartner's inclusion criteria for this Magic Quadrant."

IT service management (ITSM) platforms including TOPdesk offer workflow management and related insights that enable organisations to design, automate, manage and deliver integrated IT services and digital experiences. Infrastructure and operations (I&O) leaders select solutions to be consumed by service desks, service operations teams and the product teams they support, as well as for business workflow administration in other IT-adjacent departments.

"It is an honour to share this recognition by Gartner with the market here in Australia. At TOPdesk we always strive for seamless, exciting and spectacular user experiences" said Robert van der Gulik, Managing Director TOPdesk Australia. 

"Receiving an honourable mention in the 2022 Gartner Magic Quadrant for IT Service Management Report is a significant achievement for us and we are thrilled and proud of the accomplishment. I thank our Australian and New Zealand clients and team for their contribution to this accolade. We look forward to serving even more clients and organisations here in Australia and New Zealand as well as around the world as we help guide them to service excellence in all of their IT service management needs.”

"TOPdesk’s dominant market share in Europe currently prevents us from achieving MQ 2022 placement due to revenue distribution," van der Gulik mentioned. "This important honourable mention will further facilitate our accelerated growth in other regions including Australia and New Zealand."

In addition to the honourable mention, TOPdesk, which serves organisations in every sector, has been named a Customer's Choice by Gartner Peer Insights. User reviews from that program are available here:  https://www.gartner.com/reviews/market/it-service-management-tools/vendor/topdesk/product/topdesk.

The Gartner Peer Insights Customers' Choice recognises vendors in the market by verified end user professionals. Gartner Peer Insights is an online platform that hosts thousands of ratings and reviews of IT software and services written and read by IT professionals and technology decision-makers in more than 340 markets.

The Gartner Magic Quadrant for IT Service Management Tools report is released annually and evaluates vendors in the enterprise ITSM tool market to help I&O leaders align them against their current and future IT roadmaps.

ENDS

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About TOPdesk

Since 1993, TOPdesk has helped organizations improve their service delivery and create an environment where their employees can thrive. It does this with user-friendly, easy-to-integrate products that encourage working together and with a highly engaged team that thrives on learning, sharing knowledge, and forming partnerships.

Today, there are more than 900 employees spread across 16 offices in 11 countries, helping a community of more than 4,500 organizations around the world deliver better services. Customers rate TOPdesk a 4.5 out of 5 on Gartner Peer Insights. 

TOPdesk has been recognised as a 2022 Gartner Peer Insights Customers’ Choice For IT Service Management Tools, named a contender by Forrester, and awarded Top Rated in IT service management (ITSM) and facility management by TrustRadius for the sixth consecutive time. TOPdesk received the TrustRadius ‘Tech Cares’ award for the third time in 2022. It has in 2022 received, for the second time, an honourable mention in the Gartner Magic Quadrant for IT Service Management Report.

For more information, visit https://www.topdesk.com/en.