Roy Morgan announces winners of Inaugural Customer Satisfaction Awards
Announcement posted by Roy Morgan Research 02 Mar 2012
Roy Morgan Research
At the launch last night of Australia’s new, independent Customer Satisfaction Awards, based on Roy Morgan Single Source, the world’s largest ongoing single source survey, winners were awarded in 35 categories for 2011.
Michele Levine, CEO, Roy Morgan Research, says:
Visit the Roy Morgan Customer Satisfaction Awards website. The website monitors the movement in customer satisfaction for a number of businesses over different industries.
Purchase any number of Roy Morgan’s Satisfied and Dissatisfied Customer Profiles. These profiles are an in-depth analysis of customers who have indicated they are either satisfied or dissatisfied with a particular business.
Click hereto browse thousands of accurate, insightful quantitative Roy Morgan research reports and profiles ready to download now.
For more details contact:
info@roymorganonlinestore.com
In addition to the interviews of 50,000 Australian consumers conducted every year, Roy Morgan’s new Business Single Source surveys 22,000 business decision makers annually.
In addition to the 35 winners of the Annual Award, winners of the new Monthly Award were announced for January 2012. For full details of all theWinners visit CustomerSatisfactionAwards.com.
In addition to the 35 winners of the Annual Award, winners of the new Monthly Award were announced for January 2012. For full details of all theWinners visit CustomerSatisfactionAwards.com.
| Bank of the Year | ME Bank |
| Major Bank of the Year | ANZ |
| Business Bank of the Year | Bendigo Bank |
| Major Business Bank of the Year | Westpac |
| Building Society of the Year | Newcastle Permanent |
| Credit Union of the Year | Victoria Teachers Credit Union |
| Retail Superannuation Fund of the Year | Suncorp Bank |
| Industry Superannuation Fund of the Year | Catholic Super |
| Business Superannuation Manager of the Year | Prime Super |
| Private Health Insurer of the Year | Defence Health |
| Risk & Life Insurer of the Year | AXA |
| General Insurer of the Year | RACV |
| Business Insurer of the Year | WFI (Wesfarmers Insurance) |
| International Airline of the Year | Air New Zealand |
| Domestic Airline of the Year | Qantas |
| Hotel of the Year | Crowne Plaza |
| Auto Store of the Year | Autobarn |
| Coffee Shop of the Year | Michel’s Patisserie |
| Clothing Store of the Year | Katies |
| Department Store of the Year | David Jones |
| Furniture/Electrical Store of the Year | The Good Guys |
| Hardware Store of the Year | Bunnings |
| Music/Book Store of the Year | JB Hi-Fi |
| Pharmacy of the Year | AMCAL |
| Quick Service Restaurant of the Year | Fasta Pasta |
| Shoe Store of the Year | Williams |
| Sports Store of the Year | Sports Power |
| Supermarket of the Year | Aldi |
| Home Phone Provider of the Year | AAPT |
| Internet Service Provider of the Year | Internode |
| Mobile Handset of the Year | Apple |
| Mobile Service Provider of the Year | Virgin Mobile |
| Electricity Provider of the Year | Red Energy |
| Gas Provider of the Year | ActewAGL |
| Car Manufacturer of the Year | Lexus |
Michele Levine, CEO, Roy Morgan Research, says:
“Customer satisfaction is more vital than ever in today’s age of social media, where the slightest negative customer interaction can literally be broadcast to thousands, virtually instantly. The Roy Morgan Customer Satisfaction Awards have been presented to those businesses in Australia who are leading their individual fields when it comes to satisfying their customers.
“Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers’ shopping habits, preferences and opinions. So these Awards are based on proven, trusted data that is already accepted as the ‘currency’ in many industries. Unlike many awards, the results cannot be influenced by preselection criteria (like the businesses’ willingness to pay an ‘entry fee’."
“Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers’ shopping habits, preferences and opinions. So these Awards are based on proven, trusted data that is already accepted as the ‘currency’ in many industries. Unlike many awards, the results cannot be influenced by preselection criteria (like the businesses’ willingness to pay an ‘entry fee’."
Visit the Roy Morgan Customer Satisfaction Awards website. The website monitors the movement in customer satisfaction for a number of businesses over different industries.
Purchase any number of Roy Morgan’s Satisfied and Dissatisfied Customer Profiles. These profiles are an in-depth analysis of customers who have indicated they are either satisfied or dissatisfied with a particular business.
Click hereto browse thousands of accurate, insightful quantitative Roy Morgan research reports and profiles ready to download now.
For more details contact:
info@roymorganonlinestore.com